Privacy Policy

Version: June 2026

1. Who we are

This Privacy Policy explains how 2LIVE Housing Solutions, LDA. collects, uses, stores, and protects the personal data of users of the website 2live.pt and of individuals who contact us through the means made available on the website.

Data controller:

2LIVE Housing Solutions, LDA.
NIF: 516 470 680
Address: Rua Marquês de Ávila e Bolama, n.º 390, 6200-053 Covilhã, Portugal
Phone: (+351) 275 097 223
Email: info@2live.pt
Website: 2live.pt

For any questions regarding personal data protection, you may contact us via the email address info@2live.pt or by letter sent to the address indicated above.

2. Scope of this Policy

This Policy applies to the processing of personal data carried out through the website 2live.pt, namely when the user browses the website, fills in forms, requests information, asks to be contacted, expresses interest in our accommodations, subscribes to communications, or interacts with us through the channels indicated on the website.

This Policy should be read together with the Cookie Policy, which provides specific information about cookies, similar technologies, and browsing analytics tools.

3. What personal data we may collect

Depending on how you use the website or communicate with us, we may process the following categories of personal data:

(a) Identification and contact data: name, email, phone number, and other data the user may choose to provide in forms or communications sent to 2LIVE.
(b) Data related to information requests, visits, bookings, or proposals: message content, stated preferences, type of accommodation requested, dates of interest, user needs, and contact history related to the request.
(c) Professional or institutional data: company or entity represented, role, or context of contact, when voluntarily provided.
(d) Technical and browsing data: IP address, device type, browser used, pages visited, time spent, access source, and other data collected through cookies or similar technologies, as described in the Cookie Policy.
(e) Data required for contractual or pre-contractual management: when the contact evolves into an application, booking, service provision, or contract execution.

We do not request, through the website, special categories of personal data such as health data, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, or data concerning sex life or sexual orientation. If the user voluntarily sends such information, it will only be processed if strictly necessary to respond to the request and in accordance with applicable law.

4. How we collect data

(a) Directly from the user, when filling in forms, sending emails, calling, requesting information, scheduling visits, requesting proposals, or communicating with us through other means.
(b) Automatically, during website browsing, through cookies, analytics tools, log files, and similar technologies.
(c) In the context of subsequent communications related to information requests, visits, bookings, proposals, contracts, or customer support.

5. Purposes of processing

2LIVE may process personal data for the following purposes:

(a) Responding to contact requests, information requests, quotations, proposals, availability inquiries, visits, or bookings.
(b) Managing communications with potential clients, residents, legal representatives, partners, suppliers, or other entities contacting 2LIVE.
(c) Analysing and handling requests related to accommodation, rental, stays, associated services, or housing solutions.
(d) Preparing proposals, pre-contractual actions, bookings, contracts, or other documents required for the relationship with the user.
(e) Providing administrative, commercial, and operational support related to 2LIVE services.
(f) Sending informational or promotional communications, newsletters, or campaigns, when there is valid consent or another applicable legal basis.
(g) Improving the website, analysing page usage, measuring performance, fixing errors, enhancing security, and adapting content.
(h) Complying with legal, tax, accounting, administrative, or regulatory obligations.
(i) Protecting the rights, legitimate interests, and security of 2LIVE, its users, residents, employees, and partners.

6. Legal basis for processing

(a) Pre-contractual steps or performance of a contract.
(b) Data subject consent.
(c) Compliance with legal obligations.
(d) Legitimate interests of 2LIVE.

Where processing is based on consent, the data subject may withdraw it at any time, without affecting the lawfulness of processing carried out prior to withdrawal.

7. Marketing communications and newsletters

2LIVE will only send newsletters, campaigns, or promotional communications where there is a valid legal basis to do so.

The user may, at any time, object to receiving marketing communications or withdraw previously given consent by contacting info@2live.pt.

8. Cookies, analytics, and similar technologies

The website 2live.pt may use cookies and similar technologies to ensure proper website functionality, improve browsing experience, analyse performance, and understand page usage.

Detailed information about the cookies used, their purposes, duration, and management options is available in the Cookie Policy.

9. Recipients and processors

2LIVE does not sell personal data to third parties.

It may use service providers responsible for web hosting, IT maintenance, professional email services, forms, communication platforms, analytics tools, legal support, accounting, or other services necessary for its operations.

2LIVE may also disclose personal data to public, tax, judicial, or regulatory authorities whenever required by law.

10. International data transfers

Where possible, 2LIVE prioritises processing data within the European Economic Area. When international transfers occur, appropriate safeguards required under applicable law will be implemented.

11. Data retention period

(a) Contact, information, availability, proposal, or visit requests: up to 1 year after the last relevant contact.
(b) Bookings, contracts, invoicing, and legal obligations: for legally required periods.
(c) Newsletters and marketing communications: until consent is withdrawn.
(d) Cookies and technical data: as defined in the Cookie Policy.
(e) Legal claims and defence of rights: until the end of applicable legal limitation periods.

12. Rights of data subjects

Under applicable law, the data subject may exercise:

(a) Right of access.
(b) Right to rectification.
(c) Right to erasure.
(d) Right to restriction of processing.
(e) Right to object.
(f) Right to data portability.
(g) Right to withdraw consent.
(h) Right to lodge a complaint.

To exercise your rights, you may contact: info@2live.pt.

13. Complaints to the supervisory authority

The data subject has the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD) if they believe that the processing of their personal data violates applicable law.

14. Security of personal data

2LIVE implements appropriate technical and organisational measures to protect personal data against destruction, loss, alteration, unauthorised disclosure, or access.

However, no IT system or data transmission over the Internet can be guaranteed to be completely secure.

15. Personal data breaches

In the event of a personal data breach likely to result in a risk to the rights and freedoms of data subjects, 2LIVE will take the legally required measures, including notification to the CNPD and to affected individuals where applicable.

16. Links to third-party websites and platforms

The website 2live.pt may contain links to third-party websites, social networks, or platforms. This Privacy Policy does not apply to those websites or platforms.

17. Minors

The 2LIVE website is not specifically intended for minors. Where necessary, data will only be processed on a valid legal basis and, where applicable, with the involvement or authorisation of their legal representatives.

18. Changes to this Policy

2LIVE may update this Privacy Policy whenever necessary. The current version will always be the one published on the website 2live.pt.

19. Contact

2LIVE Housing Solutions, LDA.
Rua Marquês de Ávila e Bolama, n.º 390, 6200-053 Covilhã, Portugal
Phone: (+351) 275 097 223
Email: info@2live.pt
Website: 2live.pt